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门诊药房退药原因的帕累托图分析
作者:朱丽  
单位:东南大学附属中大医院药剂科
关键词:退药 门诊药房 帕累托图 
分类号:
出版年·卷·期(页码):2014·42·第九期(1037-1039)
摘要:

目的:分析我院门诊药房退药的主要原因,提出改进措施,促进合理用药。方法:利用Excel软件对退药数据进行处理,应用帕累托图分析退药的主要原因。结果:药物不良反应、不合理用药、患者病情变化、病人原因是造成退药的主要因素,入院或院外治疗、检查项目取消为次要因素,其余为一般因素。结论:针对造成退药现象的主要原因,应采取加强制度建设与处方点评、提高医生的诊治水平和服务意识、提高药师素质等措施。

Objective: To investigate the main reasons of drug return in our hospital, put forward relevant countermeasures to promote rational clinical medication. Methods The drug return data were collected and processed with Excel software. The Pareto diagram analysis was used to analyze the main reasons of drug return. Results: The main reasons leading to drug return were adverse drug reactions, drug irrational use, condition changes, and patients. The secondary reasons were hospitalization after initial outpatient therapy or hospital transfer and cancellation of the medical exam, and the rest reasons were summed up as general factors. Conclusion: According to the main reasons of drug return, a series of measures including strengthening system construction and prescription evaluation, improving doctor’s diagnosis ability and service consciousness, enhancing pharmacist’s professional competence should be taken to limit the primary and secondary factors into the controllable and acceptable range.

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