Objective: To explore the influencing factors of satisfaction of hearing-impaired patients in the ophthalmic day surgery ward. Methods: A retrospective analysis was conducted on 240 hearing-impaired patients who underwent ophthalmic surgery in the ophthalmic day ward from January 2023 to June 2024. The patients' satisfaction was investigated, and they were divided into a satisfied group and a dissatisfied group based on their satisfaction. Univariate and multivariate Logistic regression analyses were used to identify the relevant influencing factors of patients' satisfaction. Results: The satisfaction scores of 240 patients ranged from 47 to 91 points, with an average score of(78.02±9.13) points, which was above the medium level. Among them, 41 patients were dissatisfied, with a dissatisfaction rate of 17.08%. The proportions of patients with anxietyo or depression, patients with postoperative complications, patients without support for auxiliary communication methods, and patients with an unquiet ward environment during medical treatment in the dissatisfied group were all higher than those in the satisfied group(all P<0.05). Multivariate Logistic regression analysis showed that anxiety or depression, presence of postoperative complications, lack of support for auxiliary communication methods, and unquiet ward environment during medical treatment were all risk factors affecting patients' satisfaction(all P<0.05). Conclusion: Emotional state, postoperative complications, support for auxiliary communication methods, and ward environment during medical treatment are all influencing factors on the satisfaction of hearing-impaired patients in ophthalmic day surgery wards. |
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